OUR POLICIES

PRIVACY/SECURITY

Personal information that you provide us will not be sold to third parties. Also, we will not share or disclose any personal information except as needed to provide you the service you have expressly requested. We use an outside shipping company to ship orders, payment processing company to accept credit card payments from you, and we use a business partner that will ship directly to you on our instructions.

WARRANTY POLICY

FirepitScreens.net warranties its fire pit safety screen and fire grates, to the original owner, against breakage (except breakage due to mishandling and abuse) for 12 months from the date customer receives the product. No warranty on paint- normal weathering and some discoloration may occur depending upon materials burned. Our Return Policy covers damaged or defective products only. If you feel that your product is defective or has been damaged during shipment, please contact one of our Customer Service representatives immediately. If the product is found to be defective or damaged, either a replacement or refund may be issued. Any refund issued will be applied to method of payment that was used at the time of order. If the product was damaged during shipment, we will require for you to provide us with information and pictures of the damaged product including packaging so that we may file a claim with our shipper. Our Return Policy excludes “buyer’s remorse”.

WRONG ADDRESS

The customer is responsible for any additional cost with re-delivery of the product if the wrong address is entered for a ship to address at the time the order is placed. Please call 847.293.4684 immediately if any incorrect information was entered on the website at time of order.

DAMAGED FREIGHT

If the package is delivered via Fedex or UPS ground call us at 847.293.4684 when you notice any damages and we’ll reship a new product and take care of all claims. If the product comes on a pallet via common LTL carrier such as an extremely large firepit screen. Inspect the product before signing any paper work. Upon inspection, if you notice damages then refuse the freight and call us and we’ll reship you a new product. This is very important. Once you sign the paper work you are saying that you received the product in good shape and there are no damages. In the unfortunate event that a product is delivered and you do sign for it without inspecting the product first – then according to the freight companies policies all damage claims must be filed by the consignee (the receiving customer) If you have any questions please call 847.293.4684. It’s best that you completely understand this before ordering and freight being delivered via Common LTL carriers. If you arrange for your freight company to pick up any product from our warehouse will not accept liability for any damages. This would be between you and whom ever picked up the freight from our warehouse. This includes any freight forwarding companies as well.

LEADTIME

Your order will ship in 10-14 business days from receipt of order. Customers can follow up on their order via email at [email protected] or by calling 847-293-4684.

NOTE: Your price INCLUDES shipping cost.

WHAT PEOPLE ARE SAYING

“The quality and workmanship from Firepitscreens.net is second to none. The price is unbeatable, what an investment!”

FRANK MORELLI – GAS WORKS

 

 

GET IN TOUCH

Your fire pit screen will ship in 10-14 business days from receipt of order. If you have any questions about your existing order feel free to call 847.293.4684 or email [email protected] anytime. Thank you!