Personal information that you provide us will not be sold to third parties. Also, we will not share or disclose any personal information except as needed to provide you the service you have expressly requested. We use an outside shipping company to ship orders, payment processing company to accept credit card payments from you, and we use a business partner that will ship directly to you on our instructions. All our products are made to order so there are no returns after purchase. Firepitscreens.net gives the customer 24 hours to cancel an online order, after the 24 hour period the online order can not be cancelled because the order has been started and steel has been cut to the specific size the individual customer ordered. Cancellations after 24 hours are not allowed.
The customer is responsible for any additional cost with re-delivery of the product if the wrong address is entered for a ship to address at the time the order is placed. Please call 847.293.4684 immediately if any incorrect information was entered on the website at time of order.
If the package is delivered via Fedex or UPS ground call us at 847.293.4684 when you notice any damages and we’ll reship a new product and take care of all returns and claims. Our return policy covers damaged or defective products only. If you feel that your product is defective or has been damaged during shipping, please contact our customer service representatives immediately at 847-293-4684. Firepitscreens.net will have the item shipped back to our shop to determine if the product is indeed damaged or defective. If the item is damaged or defective Firepitscreens.net will issue a new item to the customer or if a refund is wanted, then that can be an option as well if determined that the item is either defective or damaged. Upon receipt of the item, Firepitscreens.net will inspect the item to see if it is defective or damaged and will notify the customer. If Firepitscreens.net determines that there is nothing wrong with the item then the customer is liable to pay both shipping charges incurred during the order. Our Return Policy excludes “buyers remorse” due to the fact that each item is made specifically to the specification of each customers unique situation. If the product comes on a pallet via common LTL carrier such as an extremely large firepit screen. Inspect the product before signing any paper work. Upon inspection, if you notice damages then refuse the freight and call us and we’ll reship you a new product. This is very important. Once you sign the paper work you are saying that you received the product in good shape and there are no damages. In the unfortunate event that a product is delivered and you do sign for it without inspecting the product first – then according to the freight companies policies all damage claims must be filed by the consignee (the receiving customer) If you have any questions please call 847.293.4684. It’s best that you completely understand this before ordering and freight being delivered via Common LTL carriers. If you arrange for your freight company to pick up any product from our warehouse we will not accept liability for any damages. This would be between you and whom ever picked up the freight from our warehouse. This includes any freight forwarding companies as well. Our Return policy excludes “buyers remorse”.
Your order will ship in 10-14 business days from receipt of order. Customers can follow up on their order via email at [email protected] or by calling 847-293-4684.
WHAT PEOPLE ARE SAYING
“The quality and workmanship from Firepitscreens.net is second to none. The price is unbeatable, what an investment!”
GET IN TOUCH
Your fire pit screen will ship in 10-14 business days from receipt of order. If you have any questions about your existing order feel free to call 847.293.4684 or email [email protected] anytime. Thank you!